Right of return
1. Cancellation of the order
Free pre-shipment (tracking number provided). Contact support@ridert.com and our customer service team will respond within 24 hours.
After shipment (tracking number generated). To request a cancellation of the order after shipment, the customer must pay a 10% restocking fee. Riding Times will provide a return label, and the designated carrier will collect the return package.
2. Change of order
Before shipping: Free. Contact support@ridert.com to proceed.
Shipped but not received: Contact support@ridert.com to proceed, although order changes may not be guaranteed.
Delivered: For returns and exchanges, see the Return Policy. Customers are responsible for return shipping costs. €150 per e-bike or scooter. Contact support@ridert.com to proceed.
3. Model exchange and return
Product defects: Riding Times provides technical support and necessary spare parts and covers all repair costs.
Transport damage: Riding Times will provide the necessary parts and cover the service costs.
Free Replacement and Return: Customers may refuse a package due to shipping damage (affecting functionality) or contact customer service for missing or severely damaged parts or other quality-related issues. Photos and/or videos are required as proof.
Definition of severely damaged items: Deformation of the main structure that impairs normal functions.
Situations not covered by the free replacement or refund policy:
Less damage to the outer packaging.
Less scratches or color loss.
Damage to parts or wear parts after 10 miles (approx. 16 km).
Damage to parts or wear parts after 7 days of use.
Return and exchange requirements:
Returns and refunds must be requested within 30 days of receiving the bike or scooter.
Unopened e-bikes can be returned within 30 days of receipt for a return fee of €150 (per bike). Opened e-bikes with less than 10 miles (approx. 16 km) of use can be returned for a shipping fee of €150 (per bike) plus a restocking fee of 10% (per bike).
Returns require the original packaging and shipping carton. The bike or scooter must be in the same condition as received and include all items (battery, charger, keys, hardware, etc.).
Returns are subject to a restocking fee of 10% and a shipping fee of €150 per bike or scooter (in case of quality problems).
Take the following photos to share with our customer support team:
The bike from both sides (when it has been removed from the packaging)
The mileage on the display (if your bike has an odometer and has been assembled and ridden)
The condition of the box (be sure to document any existing damage to the box)
A close-up of the bike ID label on both ends of the box (make, model, frame number)
Submit a return request by emailing our customer support team at support@ridert.com
Return arranged by the customer:
If a customer arranges a return, they must ensure the safety and success of the shipment by using a signature confirmation service and additional shipping insurance. Riding Times is not responsible for any damage, loss, or other accidents that occur during customer-arranged shipments.
Non-exchangeable items include (but are not limited to):
Fashionable clothing (hats, etc.)
All accessories
Custom-made products
Used items, except in extreme cases of breakage/malfunction
4. Refund
Once the returned products are received and confirmed to meet the return conditions, the applicable fees will be deducted and the remaining refund will be sent according to the customer's original payment method.
Customers should check with their credit card company and/or bank if the refund isn't posted within two days of issuance. Delays may occur due to varying remittance procedures at financial institutions. Contact us if necessary.
We strive to provide you with the most pleasant shopping experience from start to finish. If you have any questions or need assistance with a return, please contact the Riding Times customer service team at support@ridert.com.