General questions
1. What is an e-bike?
An e-bike, or electric bicycle, is a bicycle equipped with an electric motor that assists the rider's pedaling power. This motor can provide additional power to make riding easier, especially on hills or over long distances. E-bikes can be ridden like a conventional bicycle, with the motor providing varying levels of assistance as needed.
2. What is an e-scooter?
An e-scooter, or electric scooter, is a two-wheeled vehicle powered by an electric motor and a rechargeable battery. Designed for urban use, it offers a fast and environmentally friendly way to travel short to medium distances. E-scooters typically have a platform for standing, handlebars for steering, and various safety features such as brakes and lights.
3. How do e-bikes and e-scooters work?
Both e-bikes and e-scooters use rechargeable batteries to power an electric motor. E-bikes assist you with pedaling with a motor that provides additional power depending on the selected level of assistance. E-scooters, on the other hand, use a throttle to control the motor's speed, allowing you to accelerate and decelerate as needed. Both types of vehicles have controls for adjusting the speed and monitoring battery life.
4. What are the advantages of using an e-bike or e-scooter?
E-bike
- Less physical effort, making cycling accessible to a wider range of people.
- Greater range and speed compared to conventional bicycles.
- Cost-effective means of transportation, especially compared to cars.
- Environmentally friendly as there are no emissions.
- Ideal for commuting as there are fewer car trips and parking problems.
E-scooters:
- Practical and portable, perfect for short trips and urban commuting.
- Cost-effective and environmentally friendly.
- Easy to use and maneuver in traffic.
- Low maintenance requirements compared to conventional vehicles.
- Fun and efficient way to get around.
4. How do I choose the right e-bike or e-scooter for me?
- Purpose: Commuting, leisure, off-road or long-distance driving.
- Motor and battery: Determine the power and range you need based on your typical rides.
- Frame and size: Make sure the e-bike fits your height and riding style.
- Features: Look for features like pedal-assist levels, throttle options, and suspension.
- Budget: Set a budget and find an e-bike that offers the best value for money within your framework.
Technical specifications
1. What is the range of your e-bikes and e-scooters?
E-bikes:
Z8: Up to 65 kilometers
GT53: 70-170 kilometers
GT73: 110-240 kilometers
E-scooters:
G63 Dual Motor: Up to 60 kilometers
2. How long does it take to fully charge the battery?
E-bikes:
- Z8: 6–8 hours
- GT53: Single charger 10–12 hours, dual charger 5–6 hours
- GT73: 9–10 hours
E-scooters:
- G63 with dual motor: single charger 10–12 hours, dual charger 5–6 hours
3. What type of battery do your e-bikes use?
E-bikes:
- Z8: Removable premium battery with 48 V, 15.6 Ah (UL 2272 compliant)
- GT53: 48V 23.4Ah removable lithium battery (UL 2849 compliant)
- GT73: 48V 18.2Ah*2 removable lithium battery (UL 2849 compliant)
E-scooters:
- G63 Dual Motor: Removable lithium battery, 48 V, 20 Ah (UL 2272 compliant)
4. Can I ride an e-bike or e-scooter in the rain?
Yes, you can ride our e-bikes and e-scooters in the rain. They are weatherproof and can tolerate wet conditions. However, we recommend avoiding deep puddles and ensuring the battery and electrical components are not submerged in water. Our models are IPX5 waterproof, and the batteries are IPX6 waterproof.
5. What is the maximum speed of your e-bikes and scooters?
E-bikes:
- Z8: 45 km/h
- GT53: 50 km/h
- GT73: 60 km/h
E-scooters:
- G63 Dual Motor: 60 km/h
Use and maintenance
1. How often does the e-bike or e-scooter need to be serviced?
Regular maintenance is key to keeping your e-bike or e-scooter in optimal condition. We recommend a basic check every 3-6 months or every 800 kilometers, whichever comes first. This includes checking the tire pressure, brakes, chain, and battery. A professional service once a year is also recommended for a thorough inspection and any necessary adjustments.
2. What maintenance is required for an e-bike or e-scooter?
- Battery care: Charge regularly and store in a cool, dry place.
- Tire pressure: Check and inflate to the recommended pressure.
- Brakes: Check for wear and adjust if necessary.
- Chain (e-bikes only): Clean and lubricate regularly.
- Electrical connections: Make sure they are clean and tight.
- General inspection: Check for loose parts or unusual wear.
3. How do I properly care for the battery?
- Charge regularly: Avoid complete discharge.
- Store properly: Store in a cool, dry place away from direct sunlight and extreme temperatures.
- Avoid contact with water: Do not immerse the battery in water or expose it to heavy rain.
- Clean carefully: Wipe with a dry or slightly damp cloth; do not use harsh chemicals.
4. Can I replace the battery myself?
Yes, most e-bike and e-scooter batteries are designed to be user-replaceable. However, it's important to follow the manufacturer's instructions and safety guidelines. If you're unsure or don't want to do it yourself, we recommend visiting a professional service center.
5. Are spare parts readily available?
Yes, we offer a wide range of spare parts for our e-bikes and e-scooters, including batteries, tires, brake pads, and more. You can find these parts on our website or at our authorized dealers.
Purchase and warranty
1. Do you offer a warranty on your bikes and scooters?
Yes, we offer a comprehensive warranty on our e-bikes and e-scooters. This typically includes a 2-year warranty on the frame and a 1-year warranty on electrical components, including the battery. Please see our warranty policy for more details.
2. What are your return policies?
We offer a 15-day return policy for unused e-bikes and e-scooters in their original packaging. If you are not completely satisfied with your purchase, you can return it within this period. Detailed instructions and conditions can be found in our Return Policy.
3. Do you offer financing options?
Yes, we offer flexible financing options to make purchasing an e-bike or e-scooter more affordable. You can choose from various payment plans to fit your budget. For more information and to apply, visit our financing page.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website. If you have any problems or questions, our customer service team will be happy to assist you.
5. What should I do if my e-bike or e-scooter arrives damaged?
If your e-bike or e-scooter arrives damaged, please contact our customer service immediately. Please send us photos of the damage and your order details. We will arrange a replacement or repair as quickly as possible.
Legal and security
1. Are there legal requirements for riding an e-bike or e-scooter?
The legal requirements for riding an e-bike or e-scooter vary by location. In most places, e-bikes are classified similarly to bicycles, but specific regulations may apply regarding age, speed limits, and helmet use. E-scooter regulations can also vary widely. Check your local laws for specific information. Finally, Riding'times e-bikes and e-scooters are certified to UL 2272 and UL 2849 standards, ensuring they meet strict safety and quality requirements. This certification allows you to ride them safely throughout the United States.
2. Do I need a driver's license to ride an e-bike or e-scooter?
In most regions, you don't need a driver's license to ride a Riding'times e-bike or e-scooter. However, certain high-speed e-bikes or specific jurisdictions may have different requirements. Always check local regulations before riding.
3. What safety equipment do you recommend when riding an e-bike or e-scooter?
For safety reasons, we recommend wearing a certified helmet, reflective clothing or accessories, and appropriate footwear. Also consider using front and rear lights, a bell or horn, and protective gloves.
4. Are there weight restrictions for your e-bikes and scooters?
E-bikes:
- Z8: Maximum load 120 kg
- GT53: Maximum load 225 kg
- GT73: Maximum load 130 kg
E-scooters:
- G63 Dual Motor: Maximum load 130 kg